As any marketer or sales pro know, good selling is all about the rationalization. We build up prospects’ emotions, touch them, lead them, and then we help them rationalize whipping out the credit card. The good news is that we, as human beings, rationalize often. To borrow from the film The Big Chill:
Michael: I don’t know anyone who could get through the day without two or three juicy rationalizations. They’re more important than sex.
Sam: Ah, come on. Nothing’s more important than sex.
Michael: Oh yeah? Ever gone a week without a rationalization?
And that’s where testimonials come in. We can make the prospect feel, we can make her want, but we cannot make her act–until she rationalizes the action.
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